Frequently Asked Questions
Free Shipping on orders over $45 in the contiguous US via FedEx or USPS!
Indirect Signature on orders over $500 – We require FedEx to get an indirect signature (paper signed) on delivery for all orders over $500. This may affect delivery date of your package, so please let us know if you want the signature request turned off.
No Signature on orders under $500 – If you would like a signature added to a smaller order, please send us a message either before or within one day of ordering.
PO Boxes – Unfortunately, we are unable to ship large packages to PO boxes. Please provide us with a valid street address for delivery.
International Orders Only – There are no guarantees of a delivery date on International orders, as they all have to pass customs. Some countries will require local taxes/duties before they will deliver. These will be the customer’s responsibility.
The countries we ship to include but are not limited to Canada, the UK, Australia, the Netherlands, Belgium, Spain, Mexico, France and Sweden.
For UK orders, we also have inventory on our Amazon-UK store which also ships to most European countries. If you’d like to visit this store, please follow this link: http://amzn.to/2iJzSMS
Our site should be able to quote you the shipping cost prior to checkout. Just add the items you’d like to purchase to your cart. Once you have everything, click the Cart button, then scroll down to the section called ‘Cart Totals’, sub section ‘Shipping’. In this section, you can click the gold ‘Calculate Shipping’ button and enter your information to quote the cost to ship to your country.
Here’s a link to our chart which shows our current wait times.
Feel free to also check out all the items that have these quicker shipping times in our Ready to Ship category.
Hammock items should be installed with all brackets into studs. For 24″ stud spacing we suggest using any of the items listed below, or anything in the the Cat Mod collection.
Although the complexes in this collection are designed to fit 16” stud spacing, they have grommets spaced out every 8” so that they can be used for both 16″ and 24” stud spacing. This is a modular wall system, so you can build something with any of these packages to best suit your space.
All of our pieces would work with 24″ studs, but please let us know in the order comments, so that we can make any adjustments we need to.
Prices listed on our site are for 16″ studs. We do have an extra fee for making some of our products at a different stud spacing than 16″.
You can also refer to our Mounting Guides page for more details.
Another option is to use a backer board. This is a section of wood that you install into your studs and then acts as a barrier between the furniture and your wall. It allows you to install anywhere without worrying about your studs.
Please refer to our Mounting Guides page for more information about these options.
If you’re mounting into brick be sure to drill your holes into brick and not the mortar between the bricks. That will give a much more solid hold.
You will need a masonry bit and for screws, we suggest using Tapcon.
Unfortunately, we do not include concrete anchors with our orders and don’t hold them in stock. What you have to do is separately purchase Philips head 3/16″ masonry screws or anchors and you will be able to mount up all of our shelving units with their current brackets and bracket placement. Here are tapcon screws that we have used before.
Please refer to our Mounting Guides page for more information.
All of our wooden pieces are incredibly sturdy, and have each been weight tested at 85 lbs. Our fabric sections fluctuate in what they can handle, depending on the length of the sections. Our 16″ sections have been tested to hold 85 lbs. Longer sections like the 32″ spans have been tested at 65 lbs.
We use corner braces for brackets that are attached from the top, so that when weight is applied, it pushes the shelf tight against the wall. This creates a very sturdy hold. Our pieces do need to have at least one of the brackets mounted into a stud. If you don’t have studs available or they do not line up right, then you can mount using #8 x 2-1/8″ toggle anchors into drywall.
Weight Test – Megan + Cat
As far as the other collections, we’ve been giving people this link, which is the method we’ve been using and it works really well to keep them clean.
We do also have waterproof canvas fabric that is available on our hammock complexes that aren’t part of The Cat Mod collection. This fabric is not removable from the wooden shelving, but you can easily wipe it clean.
The depth of our 12″ and 18″ shelves, Regular Plush Bed, and standard Indiana Jones Bridge platforms are 9″, the hammock planks are 11″ as is the Large Plush Bed and Cat Mod shelves, and the canvas is about 10.5″. The holes in a standard cat tree are about 7″ in diameter, but ours are a bit larger than that. Holes on our standard shelving with 11″ depth are 8.5″ in diameter.
We require a 15% restocking fee on all returned items. Unfortunately, we cannot accept returns on items that have been used or have had cats on them, for cleanliness reasons. We also cannot accept returns on bridges and custom items.
If you decide to change something about your order after you place it, we also charge a 10% restocking fee on any items that have been already built for your order. We make all our items by hand and to order, and we typically stain and start building your order right away. If you want a color you don’t see listed, please mention it in the order comments, or contact us before ordering. Letting us know that you want to change your order or have something built custom right away will help avoid extra fees.
If you’re having trouble installing your item and would like to return it, please contact us first, and we’ll do our best to help coach you through installation.
If your items show up broken/damaged, please save the box and all packing material and send us an email. We will need photos to file a claim with the shipping company for any broken items and may request a return of the broken item.
If you would like to be notified when we release new items in the future, you could join our mailing list. Here is a link if you are interested in joining.
If you’re interested in making a Chain Chomp of your own, here is the website we purchased the large foam ball from.
The ball on its own is $134 + shipping, but this is the main base of the item. Mike explained the whole process here.
Unfortunately, we do not have any promotions or coupons right now. Check back on Black Friday for deals on our gift certificates.
When we do have a promotion we will announce it on our social media and also send out a mailer to our newsletter subscribers. Please <a href=”http://tickytacky.shop/newsletter-sign-up/“>click here</a> if you are interested in signing up for our newsletter.